Return, Cancellation & Refund Policy

Return Policy

We at goldennuts.in assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we look forward to extending our extensive support at all times to guarantee quality of products purchased on our website.

Want to Return a Product?

Return request can be made by emailing us on mail@goldennuts.in within 2 days of delivery. Products should be returned in the original condition.

Returns will be accepted under the following conditions:

Defective/Damaged product Wrong product delivered

Returns will not be accepted under the following conditions:

Returned without original packaging Defective/Damaged/Wrong products reported after 2 days.

How do I initiate return request and what happens afterwards?

Please send an email to mail@goldennuts.in . Return request will be reviewed by goldennuts.in team. After approval, we will take the product at our own cost. After the product is received, it will be verified against your claim and refund is initiated.

What happens afterwards?

It takes between 1-5 working days from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.

Cancellation by goldennuts.in

While we try to ship out every order that has been successfully placed with goldennuts.in, there are some situations in which we may have to cancel orders. Some of the situations that may result in your order being cancelled include (but not limited to):

Product no longer available or temporarily out of stock Limitations on quantities available for purchase

Inaccuracies or errors in product or pricing or promotion information Inaccurate or insufficient address

At times we may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as possible.

Cancellation by the Customer

In case we receive a cancellation notice from you within 2 hrs of placing the order and the order has not been processed by us, we will cancel the order and refund amount to you. We will not be able to cancel those orders that have already been processed and shipped.

E-Mail shall contain following details:-

    1. Order ID:
    2. Cancellation/Return Reason:
    3. Cancellation/Return will be initiated after formal order cancellation request is received at mail@goldennuts.in.

Refunds

When will I get the refund?

We initiate the refund within 4 -5 working days of receiving the product at our center in case of returns. In case of Cancellations, if the product is not shipped, we initiate the refund latest by next working day. The amount will be credited in the same account from where it’s deducted within 7 to 10 days after that.

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